Terms and conditions

Activity Gift Voucher is a nominal certificate that entitles the holder to use it for a specific experience/activity listed on it. Using the voucher implies acceptance by the holder of the General Terms and Conditions of using the voucher; as well as the Terms and Conditions specific to the activity listed on it.

Value Gift Voucher is a nominal certificate that entitles the holder, up to the value stated on the Voucher, to choose one of a range of activities supplied by Activitati Cadou .

Delivery Option

Activity Gifts Voucher is issued electronically and delivered by e-mail – E-Voucher. Optional activity Voucher can be provided by courier in which case shipping tax is applied.

On line Contract

By placing an order over telephone or via online on activitygift.ro, the customer agrees to the terms and conditions of this site. The contract includes: Order On line received by client via e-mail, Terms and Conditions, descriptions, details and calendar of each activity.

Validity and Extensions

Voucher is valid for a limited period. Activity Gifts Voucher becomes active after payment is registered with our accounts. Expiry date is listed on the Voucher. Holder must book and complete the activity prior expiry date. If the Voucher is not used during the period of validity it can be extended once for an additional period of three months. Extension must be made within the validity period. For extensions an administration fee in the amount of 20 € is applied. If the Activity Gift Voucher expired, extensions are not permitted. Expired Vouchers are non-refundable in whole or in part.

Booking an activity

Voucher holder will book the activity listed on his Voucher via our website in accordance with activity calendar. Bookings should be made at least 7 - 14 days in advance (please check section Details for each activity, referred to as advance scheduling is required) . Voucher number and contact details of the holder must be provide at the time of booking. Bookings are not finalized until you have received Activity Pass - Document confirming the booking. Voucher holder should also note that Activity Pass must be presented on the day, in order to participate in the activity.

Please be advised that some activities display availability dates on the website. These dates are guidelines only and are subject to change. We suggest if you plan to purchase a Voucher for a date listed at short notice, you contact us to ensure there is still availability before completing the transaction.

Exchanging your Voucher

The Voucher holder is entitled to change the activity listed on his Activity Gift Voucher with another activity from activitygift.ro. Exchanges are only permitted for valid Vouchers that have not been used, i.e. where an activity date has not yet been booked on the Activity Gifts system.

First exchange is for free. An administration fee of 20 € will be charged for the next exchanges.

If the holder exchanges his Voucher for an activity of lesser value, any remaining balance will be held in credit on holder’s Activity Gifts account and subject to the same expiry date as the original Voucher. If the exchange is made for an experience of higher value, the holder will be required to pay the difference.

Refund

Purchaser, only, can request a refund of the Activity Gifts Voucher within 10 days of the purchase date.  The refund excludes any delivery or transaction fees paid at the time of purchase. The amount will be refund on the same Credit Card used for purchasing the activity, in maximum 30 days. After the elapse of 10 days from the purchase date, no refunds will be granted for ‘Change-of-Mind’. Un-used, un-expired Vouchers can now be exchanged.

If we cancel your activity

If we cancel your activity, we will communicate you as soon as possible, and do our very best to offer an alternative date or location. If specific aircrafts or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your activity at short notice and to reschedule a convenient alternative date. We reserve the right to reschedule the timings or location of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control.

Activity Gifts will not reimburse any travelling, accommodation or other expenses incurred by you or any other person in the event of a cancellation.

If the holder cancels the activity

Please have in mind that is very important to respect the timings printed on your Activity Pass. In the case of short notice cancellations by you, you may lose your Voucher completely if the activity conductor is unable to fill your space on the day. If the cancellation is made within more than 24 hours it is possible to re-book the activity for the second time, an administration fee of 10 € is applied. In case of no-show ( neither use nor cancel the activity) the holder loses the Voucher completely.

Weather
Activities may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend.

Illustrations

The photographs published on our websites are used as an indication are intended to give a general idea of the activity described, and do not form part of any contract between you and Activity Gifts.

In case of problems

In case of a problem, please speak to the activity conductor on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed with the customer service department at Activity Gifts.

These terms and conditions do not affect customer statutory rights as a consumer, and are governed by and in accordance with Romanian law.